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TERMS & CONDITIONS

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1. Introduction

These Terms and Conditions govern the sale of mobility scooters and related products by MSB. By purchasing from us, you agree to comply with and be bound by these terms.

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2. Consumer Rights

In the UK, under the Consumer Rights Act 2015, consumers have the right to return goods in the following circumstances:

  • The item is faulty, broken, or damaged.

  • The item is unusable.

  • The item does not match the seller's description or was not advertised as such.

  • The seller did not have the legal right to sell the item.

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2.1. Return Period

Consumers have 30 days after purchase to reject an item and receive a full refund. After 30 days, consumers may still request a repair or replacement, or a full or partial refund if those options are not feasible.

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2.2. Limitations on Returns

Consumers do not have legal rights to return items if:

  • The item was damaged by accident, misuse, or normal wear and tear.

  • The consumer was aware of the fault before purchasing.

  • The consumer bought the item in the wrong size.

  • The consumer changed their mind.

  • The item was an unwanted gift.

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3. Reporting Issues

Should there be an issue with your scooter or wheelchair, this must be reported immediately upon receipt of the item by calling our office at 01253 609 311.

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4. Nationwide Breakdown Assistance

We offer nationwide breakdown assistance in partnership with Autohome. For further details on breakdown cover, please visit the Autohome website here.

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5. Warranty

All new mobility scooters come with a 12 month warranty. If an operational issue occurs during this period, we will aim to repair the scooter promptly. Please note that any repairs must be conducted at our shop located at 54 Lytham Road, Blackpool.

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5.1. Collection and Repair

Collection of your scooter for repairs is only available within the Blackpool/Fylde postcode areas. For repairs outside of these areas, customers are responsible for bringing the scooter to the shop.

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6. Delivery

We offer nationwide delivery to most UK mailand postcodes. 

Orders will be shipped to the delivery address provided at the time of purchase using our trusted courier partners.

Please note that your order may require a signature upon delivery, and we kindly request that someone is available to receive it. For large or heavy items, we recommend making suitable arrangements to accept the delivery.

For orders over £50.00 (excluding VAT) to UK Mainland addresses*, delivery is completely FREE, regardless of the number of items purchased. Orders under £50.00 (excluding VAT) will incur a delivery charge of £7.95. This fee covers order processing, packaging, handling, insurance, and delivery costs. Please note that the £50.00 threshold refers to the total value of your order, including partial amounts, irrespective of VAT status.

For any inquiries or further details, please feel free to contact us at 01253 609 311 or via email at info@mobilityscootersblackpool.co.uk.

Delivery Options:

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Standard Delivery (Orders under £50 ex VAT)£4.95 (DHL, Royal Mail, FedEx, Amazon, or DPD)3-5 Working Days

Standard Delivery (Orders over £50 ex VAT)FREE (DHL, Royal Mail, FedEx, Amazon, or DPD)3-5 Working Days

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Large items with standard or express delivery may be shipped via third-party couriers, and these will require assembly and setup by the customer.

Dispatch & Delivery Times:

Orders placed before 1pm will be dispatched the same day, with a typical delivery time of 2-3 days. However, delivery may take longer for made-to-order items, depending on the delivery location.

We aim to dispatch all orders within 24 hours of receiving your completed order and payment, using a 3-5 working day delivery service.

If your order hasn’t arrived within 5 working days, please contact us. Please note that depending on availability, some items may be shipped separately, meaning you may receive your order in multiple deliveries.

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7. Contact Us

For any queries regarding these terms and conditions, please contact us at 01253 609 311 or visit our shop at 54 Lytham Road, Blackpool.

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8. Paypal Pay In Three
By selecting PayPal's "Pay in 3" payment option at checkout, you agree to these terms and conditions. PayPal's "Pay in 3" allows you to split your purchase into 3 interest-free payments, with the first payment due at the time of purchase. These payments will be automatically deducted from your linked PayPal account or debit/credit card in the next two months.

2. Eligibility
To qualify for PayPal Pay in 3, you must:
- Be a resident of a country where PayPal Pay in 3 is available.
- Be 18 years of age or older.
- Have a PayPal account in good standing.
- Have sufficient credit availability in your PayPal account, debit, or credit card.

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3. Payment Schedule
- First Payment: The first payment will be taken at the time of purchase.
- Second Payment: The second payment will be due 30 days after the first payment.
- Third Payment: The final payment will be due 60 days after the first payment.
 
PayPal will notify you of each upcoming payment, and the payments will be automatically deducted from the funding source linked to your PayPal account.

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4. Payment Plan Example
- Total Purchase Price: £XXXX.XX (includes VAT and shipping).
- First Payment: £XXXX.XX (due at checkout).
- Second Payment: £XXXX.XX (due in 30 days).
- Third Payment: £XXXX.XX (due in 60 days).

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5. Late Payments
If you miss a payment, PayPal may charge a late fee. MSB is not responsible for any fees or interest associated with late payments. For any payment issues or to discuss your payment schedule, please contact PayPal directly.

**6. Cancellations and Returns**
- If you decide to cancel your purchase or return the mobility scooter, PayPal's standard return and refund policy applies. If your return is approved, PayPal will adjust your payment schedule accordingly.
- If you return your product after making a payment, you will receive a refund via your original payment method.
 
Please note that MSB reserves the right to cancel the order if there are any issues with processing your PayPal Pay in 3 payments.

 

7. Changes to Your Agreement
MSB and PayPal reserve the right to modify or amend these terms at any time, including the availability of PayPal Pay in 3 for your purchases. You will be notified of any significant changes in advance.

 

8. Customer Service
If you have any questions regarding your purchase, payment schedule, or issues related to your mobility scooter, please contact MSB customer support at 01253 609 311 / info@mobilityscootersblackpool.co.uk. For payment-related inquiries, please contact PayPal customer service directly.

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9. General Terms
- By using PayPal Pay in 3, you are agreeing to PayPal’s User Agreement and Privacy Policy.
- This payment plan is subject to PayPal’s approval and may not be available for all customers or all purchases.

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MSB Mobility is an appointed representative of Mark Bates Limited, trading as Premier Care, located at Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN. Mark Bates Limited is authorised and regulated by the Financial Conduct Authority, with registration number 308390.

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